bvl image

Ticket system and warranty portal

BvL Help Desk

This is how to proceed step by step:

  1. Go to the new BvL Help Desk page:
  2. If you were already registered in the warranty portal (Halifax), then:
    • Login with your email address and your password.
  3. If you have not yet registered in the warranty portal (Halifax), then:
    • Click on "Forgot your password".
    • Enter your email address and reset


  • If a user has already been registered, then an e-mail will be sent and you can generate a new password.
  • If no user has been registered and you do not receive an e-mail, return to the start screen and click on "Register". The account will be created and enabled. You will then receive an e-mail with a link to generate a password.

Instructions for registration and the information about the guarantee portal can be found down below in the download area.