BvL Help Desk
Ticket system and warranty portal
This is how to proceed step by step:
1. Go to the new BvL Help Desk page: https://atec-service.bvl-group.de/
2. If you were already registered in the warranty portal (Halifax), then:
2.1. Login with your email address and your password.
3. If you have not yet registered in the warranty portal (Halifax), then:
3.1. Click on "Forgot your password".
3.2. Enter your email address and reset
- If a user has already been registered, then an e-mail will be sent and you can generate a new password.
- If no user has been registered and you do not receive an e-mail, return to the start screen and click on "Register". The account will be created and enabled. You will then receive an e-mail with a link to generate a password.
Instructions for registration and the information about the guarantee portal can be found down below in the download area.